Shipping Policy

Last Updated: August 11, 2026

At SVARNA, we carefully pack every order to ensure your handcrafted piece reaches you safely. All orders placed on svarna.co are shipped within India from our fulfilment location in Mumbai, Maharashtra.

1. Shipping Across India

We currently ship SVARNA products to serviceable locations across India.

Orders are shipped through our logistics partners, with shipments managed through Shiprocket, which enables us to select the most suitable courier service based on your delivery location and order.

Delivery availability may vary depending on the destination pin code and courier serviceability.

2. Order Processing

Orders are generally processed and prepared for dispatch within 2–4 business days after successful payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

For customised, personalised, or made-to-order products, processing times may be longer. Any applicable additional timeline will be communicated on the product page or at the time of purchase.

3. Delivery Timelines

Once your order has been dispatched, the estimated delivery time will depend on your delivery location and the courier service selected.

As a general guideline:

• Mumbai & nearby locations: approximately 1–3 business days

• Major metro cities: approximately 2–5 business days

• Other locations across India: approximately 3–7 business days

These are indicative timelines and not guaranteed delivery dates.

Delivery may take longer during:

• Sales and promotional periods

• Festivals and public holidays

• Adverse weather conditions

• Natural disasters

• Courier disruptions

• High-volume periods

• Remote or difficult-to-service locations

• Other circumstances beyond our reasonable control

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

From time to time, SVARNA may offer free shipping promotions or other shipping offers. Any such offer will be subject to the terms communicated on the website or during the promotional period.

5. Order Tracking

Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided at checkout.

You can use the tracking information to monitor the status of your shipment.

Since SVARNA uses Shiprocket to manage shipping, the courier partner handling your shipment may vary depending on your location and service availability.

6. Delivery Address

Please ensure that your:

• Name

• Mobile number

• Email address

• House/flat number

• Street/locality

• City

• State

• PIN code

are accurate at the time of placing your order.

SVARNA will not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate delivery information provided by the customer.

If you realise that your delivery address is incorrect after placing an order, please contact us as soon as possible. We will try to update the address before dispatch, but changes cannot be guaranteed once the order has been shipped.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts before returning an undelivered shipment to us.

Please ensure that someone is available to receive the package and that the phone number provided with the order is reachable.

If a shipment is returned to SVARNA because of:

• Incorrect address

• Customer unavailability

• Customer refusal

• Incorrect or unreachable phone number

• Failure to respond to courier delivery attempts

additional shipping charges may apply if the customer requests re-shipment.

8. Damaged Packages

We take special care when packaging SVARNA products.

If the package appears visibly damaged, opened, tampered with, or significantly mishandled at the time of delivery, we recommend taking photographs/videos of the package before opening it.

After opening the package, please inspect the product immediately.

If the product has been damaged during transit, please contact us within 48 hours of delivery with:

• Your order number

• Photographs of the outer packaging

• Photographs of the product

• Photographs of the shipping label

• A short video of the unboxing, where available

Please refer to our Refund & Return Policy for information regarding damaged, defective, or incorrect products.

9. Delayed Shipments

While we work closely with our logistics partners to ensure timely delivery, SVARNA does not guarantee delivery by a specific date unless expressly confirmed in writing.

If your shipment appears to be delayed, please contact us with your order number. We will coordinate with the relevant logistics partner through Shiprocket to investigate the shipment status.

10. Lost Shipments

If a shipment is confirmed as lost by the logistics partner, SVARNA will investigate the matter and take appropriate action.

Depending on the circumstances, this may include:

• Re-shipping the order; or

• Providing a refund for the affected order.

The resolution will be determined after confirmation of the shipment status with the logistics provider.

11. Undeliverable or Returned Shipments

If an order is returned to SVARNA by the courier because it could not be delivered, we will contact the customer where possible.

If the customer requests re-shipment, additional shipping charges may apply.

If the customer does not respond within a reasonable period, SVARNA reserves the right to cancel the order and process any applicable refund after deducting reasonable shipping or return costs, where permitted by applicable law.

12. Cash on Delivery

Cash on Delivery (COD) may be available for selected products and serviceable PIN codes.

COD availability, order limits, and applicable charges may vary.

SVARNA reserves the right to restrict COD availability for certain orders, products, locations, or customers.

13. International Shipping

At present, SVARNA ships within India only.

International shipping is not currently available. If we introduce international shipping in the future, the applicable shipping costs, customs duties, taxes, and delivery terms will be communicated separately.

14. Contact Us

For shipping-related questions or assistance with your order, please contact:

SVARNA Customer Support
Website: svarna.co
Email: [customer support email]

Please include your order number in your communication so that we can assist you quickly.

Our Commitment

Every SVARNA piece is packed with care before it leaves Mumbai. While delivery timelines can sometimes depend on factors outside our control, we will always make reasonable efforts to ensure that your order reaches you safely and on time.