Terms of Service

Last Updated: August 11, 2026

Welcome to SVARNA. These Terms of Service govern your access to and use of svarna.co and your purchase of products from SVARNA.

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing from us.

1. About SVARNA

SVARNA is a brand offering handcrafted spiritual, cultural, and decorative artifacts for contemporary homes and gifting.

Throughout these Terms, “SVARNA,” “we,” “us,” or “our” refers to SVARNA, and “you” or “customer” refers to the person accessing our website or purchasing our products.

2. Use of Our Website

You may use our website for lawful purposes only.

You agree not to:

• Use the website for any unlawful or fraudulent purpose.

• Attempt to gain unauthorised access to our website, servers, systems, or databases.

• Interfere with the operation or security of the website.

• Copy, reproduce, distribute, or commercially exploit our website or its content without permission.

• Use automated systems, bots, scraping tools, or similar technologies to collect information from our website without our prior written permission.

• Submit false, misleading, or fraudulent information.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, dimensions, colours, prices, and other information displayed on our website are accurate.

However, certain SVARNA products are handcrafted or made using natural materials. As a result, individual pieces may have slight variations in:

• Colour

• Texture

• Finish

• Patina

• Grain

• Shape

• Dimensions

• Hand-finished details

Such variations are natural characteristics of handcrafted products and should not necessarily be considered defects.

Colours displayed on your device may also differ slightly from the actual product due to screen settings, lighting, photography, and other factors.

4. Product Availability

Products displayed on our website are subject to availability.

We reserve the right to:

• Limit quantities available for purchase.

• Discontinue products.

• Modify product specifications or designs.

• Correct errors in product descriptions or pricing.

• Cancel an order where a product is unavailable or cannot be fulfilled.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

5. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

We make reasonable efforts to ensure that prices are accurate. However, errors may occasionally occur.

If an incorrect price is displayed due to a technical or human error, we reserve the right to cancel the affected order and provide a refund of any amount already paid.

Applicable taxes, shipping charges, or other charges will be displayed during the checkout process where applicable.

6. Orders

When you place an order on our website, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to review and accept or reject an order.

An order may be cancelled or rejected in circumstances including:

• Product unavailability.

• Incorrect pricing or product information.

• Suspected fraudulent or unauthorised transactions.

• Incorrect or incomplete customer information.

• Delivery restrictions.

• Any other circumstances where we are reasonably unable to fulfil the order.

If an order is cancelled after payment has been made, we will process the applicable refund.

7. Payment

Payments may be made using the payment methods made available on our website.

By submitting payment information, you confirm that:

• You are authorised to use the selected payment method.

• The information provided by you is accurate and complete.

• The transaction is being made for a legitimate purchase.

Payment processing may be handled by third-party payment providers. SVARNA does not store complete payment card details unless expressly stated otherwise.

8. Shipping & Delivery

We will make reasonable efforts to dispatch and deliver your order within the estimated timeframe communicated at checkout or after purchase.

Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control, including:

• Courier delays

• Weather conditions

• Natural disasters

• Strikes or transportation disruptions

• Government restrictions

• Incorrect or incomplete delivery information

• Other unforeseen circumstances

Once an order has been handed over to the shipping or logistics provider, delivery may be subject to the provider's operational timelines.

Please ensure that the delivery address and contact information provided at checkout are accurate.

For further information, please refer to our Refund & Return Policy and Shipping Policy.

9. Returns, Refunds & Replacements

Returns, refunds, cancellations, and replacements are governed by our applicable Refund & Return Policy.

By placing an order, you acknowledge and agree to the terms of that policy.

We recommend inspecting your order promptly after delivery and reporting any damage, defect, or incorrect product within the specified timeframe.

10. Customised & Personalised Products

Certain SVARNA products may be customised, personalised, made-to-order, or specially prepared for a customer.

Once production or preparation has commenced, such orders may not be eligible for cancellation, return, or exchange except where the product is defective, damaged, or incorrectly supplied.

Specific terms applicable to customised products may be communicated before the order is confirmed.

11. Intellectual Property

All content available on svarna.co, including but not limited to:

• Brand names and logos

• Product names

• Product photographs

• Images

• Videos

• Illustrations

• Designs

• Graphics

• Text

• Product descriptions

• Website layouts

• Written content

is owned by or licensed to SVARNA and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes.

You may not reproduce, copy, modify, distribute, publish, transmit, sell, or commercially exploit any SVARNA content without our prior written permission.

12. User Content

If you submit reviews, photographs, comments, testimonials, feedback, or other content to SVARNA, you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, display, adapt, and distribute that content for marketing, promotional, and business purposes.

You represent that:

• You own or have the necessary rights to the content you submit.

• The content does not violate any third-party rights.

• The content does not contain unlawful, defamatory, abusive, misleading, or offensive material.

We reserve the right to remove or decline to publish any user content at our discretion.

13. Third-Party Services & Links

Our website may use third-party services for functions such as:

• Payment processing

• Shipping and logistics

• Analytics

• Marketing

• Customer communication

• Website functionality

We may also provide links to third-party websites.

SVARNA is not responsible for the content, availability, security, privacy practices, or policies of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

14. Disclaimer

To the extent permitted by applicable law, SVARNA provides the website and its content on an “as available” basis.

We do not guarantee that:

• The website will always be available or uninterrupted.

• The website will be completely free from errors.

• All website content will always be current or error-free.

• The website will be free from viruses or other harmful components.

We make reasonable efforts to maintain the accuracy and reliability of our website but cannot guarantee that every aspect will always operate without interruption or error.

15. Limitation of Liability

To the maximum extent permitted by applicable law, SVARNA shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase or use of our products.

Our total liability in relation to any product purchased through the website shall, to the extent permitted by law, not exceed the amount actually paid by you for that particular product.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

16. Indemnification

You agree to indemnify and hold harmless SVARNA, its owners, employees, affiliates, service providers, and representatives from claims, losses, liabilities, damages, costs, or expenses arising from:

• Your violation of these Terms.

• Your misuse of the website.

• Your violation of applicable laws or third-party rights.

• Information or content submitted by you.

• Fraudulent or unauthorised use of the website or your account.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

18. Changes to These Terms

SVARNA may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms.

19. Governing Law & Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising from or relating to these Terms, the website, or purchases made through SVARNA shall be subject to the jurisdiction of the courts of Mumbai, Maharashtra, India.

20. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified or removed to the extent necessary, while the remaining provisions shall continue to remain valid and enforceable.

21. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, Cancellation Policy, and any other policies displayed on our website, constitute the agreement between you and SVARNA regarding your use of the website and purchase of our products.

22. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

SVARNA
Website: svarna.co
Email: [customer support email]

For order-related queries, please include your order number so that we can assist you efficiently.